ENERGY STAR Portfolio Manager - FAQ
Where can I find additional resources for using ESPM?
ENERGY STAR Portfolio Manager has a number of valuable resources available online to help building owners in using the tool: Portfolio Manager Help Page (ESPM Link) Portfolio Manager Frequently Asked Questions (ESPM Link) Portfolio Manager Video ...
Someone left my company, can I access their previous benchmarking work?
If your property has been claimed in the Building Owner Portal by a user who is no longer with your company, please Submit a New Ticket to our Help Desk, who can work with you to transfer ownership. If you would like to access properties in ENERGY ...
How do I request aggregated energy data for my Mixed Use Property?
Please refer to Part 1 of the CRD Knowledge Base (Knowledge Base Article) for instructions on how to request aggregated energy data for buildings with multiple tenants. Additionally, please review BC Hydro’s video tutorial (Video Link) outlining the ...
How do I enter Parking floor area for my ESPM property?
The estimated building square footages (Gross Floor Area) listed on the CRD’s covered buildings list (Website Link) account for the building’s Gross Floor Area (GFA) according to ESPM’s definition. If your property has a Parking area, its square ...
I'm not clear on my building's Gross Floor Area. Where should I look?
Gross Floor Area (GFA) is the total square footage of the building, as measured between the outside surface of the exterior walls of the building(s). While Primary Floor Area (PFA) only includes the leasable space of a building, the Gross Floor Area ...
How to check multiple properties for errors at once using ESPM
If you would like to check multiple properties for common errors at the same time, this is possible by using ESPM’s portfolio view. From the ‘MyPortfolio’ tab, click on ‘Add/Edit/Delete Views’ On the next page, click ‘Create New View’ Name your view ...
How do I update the Gross Floor Area of my property in ESPM?
The Gross Floor Area (GFA) of your property may need to be updated in ENERGY STAR Portfolio Manager for various reasons including: building renovations, an initial miscalculation, or a value differing from the GFA in the CRD’s Covered Buildings List ...
ESPM Alert Icons: common data errors and how to fix them
Alert Icons (!) - Alert icons are provided in-screen on the Details, Energy and Water tabs for the most critical data problems for example, when you have missing or incomplete data that will prevent the calculation of even the most basic metrics. ...
How do I enter Renewable Natural Gas energy data for my property?
If you have not already entered your property’s Energy Meters into ENERGY STAR Portfolio Manager (ESPM), please refer to our Knowledge Base article "Add energy meters (Electricity, Natural Gas, and other) to your ESPM property” (Article Link). If ...
How do I collect whole-building energy data for buildings with multiple tenants?
CRD Building Benchmarking Program participants should submit whole-building energy use data to the program, including tenant spaces and common areas. Tenant-Managed BC Hydro Accounts BC Hydro has the ability to aggregate tenant energy data for ...
Where can I find my ENERGY STAR Portfolio Property ID(s)?
Every property that is added to ENERGY STAR Portfolio Manager (ESPM) is assigned a unique ID which is called the ESPM Property ID (or Portfolio Manager ID). This is not to be confused with the CRD Building Benchmarking Building ID. This article will ...